shipping + policies
COVID shipping update
Shipping within Canada is running on time [with very few exceptions], some international shipping delays may occur, depending on your country. We are doing our very best to fulfill orders quickly so that you can get your hands on your designs asap!
We ship worldwide from Vancouver, BC, Canada. As all DC pieces are lovingly hand made, larger orders can take up to three weeks to arrive, [depending on the quantity ordered, the item[s] ordered, and the buyer’s location]. DC is happy to provide an anticipated shipping date for all orders, and will do its best to ship as quickly as possible. Email us with questions any time: email@example.com
Standard shipping is used to send all orders, without tracking numbers [except within Canada]. If you would like a tracking number, let us know at the time of purchase, and we will adjust the cost of shipping accordingly. US orders typically take 5 – 10 business days to arrive, and Canadian orders typically take one week to arrive. International shipping times can vary [due to post office and customs delays outside of Canada], and orders typically take a maximum of three weeks to arrive.
For orders within the Vancouver, Canada area, please email sales[at]design-and-conquer.com to order and to set up a pick-up/delivery time.
We work regularly with musicians and private clients on custom orders. Please email firstname.lastname@example.org for custom enquiries and collaborations.
exchange and refund policies
Design + Conquer has a 30-day exchange policy and all sales are final, except on defective products. DC must be notified by email ahead of time before it will accept an exchange or return.