shipping + policies



We ship worldwide from Vancouver, BC, Canada. As all DC pieces are lovingly hand made, larger orders can take up to three weeks to arrive, [depending on the quantity ordered, the item[s] ordered, and the buyer’s location]. DC is happy to provide an anticipated shipping date for all orders, and will do its best to ship as quickly as possible. Email us with questions any time:

Standard shipping is used to send all orders, without tracking numbers [except within Canada]. If you would like a tracking number, let us know at the time of purchase, and we will adjust the cost of shipping accordingly. US orders typically take 5 – 10 business days to arrive, and Canadian orders typically take one week to arrive. International shipping times can vary [due to post office and customs delays outside of Canada], and orders typically take a maximum of three weeks to arrive.

For orders within the Vancouver, Canada area, please email to order and to set up a pick-up/delivery time.

custom orders

We work regularly private clients on custom orders. Please email for custom enquiries and collaborations.

exchange and refund policies

Design + Conquer has a 30-day exchange policy and all sales are final, except on defective products. DC must be notified by email ahead of time before it will accept an exchange or return.


Love your DC design, and it will love you back. To clean, simply wipe with a damp fabric cloth and mild soap. To preserve colour, do not store in direct sunlight. Clean silver hooks periodically with a silver cloth, or by rubbing them gently with toothpaste [and wiping this off afterwards].